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Kuri Robot

Designing Companion Robot for Single-Living College Students

U of Washington | 2023 (10 Weeks)
Project Overview
Team
Responsibilities
  • This project aimed to enhance the capabilities of the companionship robot Kuri to provide meaningful emotional support for single-living college students, contributing to their overall mental well-being.
  • Me: UX Designer
  • Deeksha Meshram: UX Designer
  • Akankshya Sahoo: UX Designer
  • Yangtian Yan: UX Designer
  • User Research
  • UX Design
  • 3D Animation
01 PROBLEM

#1 College Students' Mental Health Concerns

College students' mental well-being is a growing concern, especially for those single-living students who lack adequate social support. Recent studies reveal alarming rates of overwhelming stress and hopelessness among students, particularly due to academic pressures.

#2 Kuri's Limitations in Emotional Support

The social robot Kuri excels at entertainment but fall short in empathizing with users. Designed for positive or neutral interactions, it has limited capabilities to effectively serve as companions, particularly in addressing the mental health needs of college students.

02 DESIGN QUESTION

“How might we design companionship robots to better support single-living college students' negative emotions?”

03 INTERVIEW

What Do Single-Living College Students Want?

Through 3 interviews with college students who lived alone, we identified their unique challenges and stressors in academic, social, and personal life. A social robot should offer valuable support in various aspects, focusing on active listening, physical interaction, and adaptable empathy.

Active Listening

Provide empathetic, non-judgmental active listening to alleviate stress.

Adaptable Empathy

Recognize the diverse user needs and tailor responses.

04 SOLUTION

Active Listening

In the pursuit of active listening, we identified Kuri's key components to deliver this - eyes, head, chest light, and mobility. Recognizing the importance of being timely responsive, we leveraged and extended the capabilities of each component to build an emotional bond with college students.

Adaptable Empathy

In order to provide a personalized response to college students, we leveraged Kuri's camera and microphone to identify subtle emotional differences in people. To make the interaction engaging, we designed Ro-moji expressions, utilizing a combination of facial expressions, light, and body movements to convey empathy during moments of sadness. This approach establishes a more nuanced and emotionally rich communication channel between the Kuri Robot and its users.

Responding to neutral mood
Responding to concerned mood
Responding to upset mood
Responding to depressed mood
Responding to playful mood
Responding to happy mood
06 TAKEAWAYS

Where is Companion Robot Headed?

In emotionally charged scenarios, it's vital to create a companion robot's functionality with emotional resonance in mind. In the usability testing of this project conducted with over 20 participants, I explored challenges and trends in the design of such companion robots.

Customized emotional resonance

Users, as revealed in Kuri's usability testings, exhibit diverse preferences—some seek cheerful companions for solace, while others crave therapeutic listeners. Balancing predictability and spontaneity becomes vital for crafting emotionally attuned companion robots that cater to varied needs, ensuring widespread acceptance and success.

The palette risks

Using white, known for simplicity, raises challenges in humanoid robot design. White's historical association with minimalism clashes with potential biases in robot perception. Designers can work towards a more inclusive and thoughtful approach to color selection, ensuring that the visual language of robots aligns with the principles of diversity.

Touch matters

Users express yearn for the warmth of a pet-like experience, emphasizing the importance of touch and temperature. This desire of softness, warmth, and fluffiness highlights the need for exhibiting looks and behaviors that mimic the lovable qualities of pets, aiming to create the emotional fabric of human-robot interaction.